HRE and the University of Utah is working closely with health professionals, campus leaders, and the State Health Department to coordinate necessary response and preparation for COVID-19. We will work closely with local, state, and federal public health agencies to make informed decisions. HRE follows an escalated cleaning routine every flu season which includes focused disinfecting on high touchpoint areas such as flat surfaces and door handles. Our custodial team will continue to engage in this cleaning and disinfecting schedule for the remainder of the spring semester. HRE will arrange isolation spaces for those displaying symptoms of COVID-19.

University of Utah senior leadership released a statement on 3/23/20 that announced the need for greater action to be taken in order to be in compliance with effective social distancing. At this time, housing will remain open and be prioritized for international students, students experiencing homelessness, foster youth, and students with known health or safety risks. Students should apply to live on campus via the Request to Stay form within Housing U.

HRE will not be accepting new move-ins for summer 2020.

If you are a student who is currently away from campus:

• If you have a summer 2020 reservation, HRE will cancel your summer reservation for you. You will receive your $200 reservation fee refunded back to you.
• If you currently have belongings in your room from your spring 2020 housing, you will receive additional information on how you can retrieve those items.

If you are a student who is currently on campus and has been approved to stay via the Request to Stay form:

• If you already have a summer 2020 housing reservation, you will be able to continue with those housing plans as normal.
• If you do not have a summer 2020 housing reservation, but you are interested in remaining on campus past May 2, you will be eligible to do so.
• We recognize that your summer plans may have changed due to the nature of the COVID-19 situation. We will be sending you additional instructions on Monday, April 6, for how to create a new summer housing reservation, modify your existing summer reservation, and/or let us know how long you wish to remain on campus. These instructions will also include information on the May Break Housing period (May 2-8). Typically break periods require additional applications. However, given the unique COVID-19 situation, all students are expected to remain on campus during this time.

Yes. For the spring semester, students currently enrolled in on-campus courses that are now online will be allowed to count their enrollment towards the 12 months required in Utah should they choose to remain out of state for this public health issue. The University of Utah Residency Office recommends students have plans to return to Utah for the summer. Please monitor the residency webpage as the University’s summer residency procedures will be announced as more information becomes available.

It is not uncommon to experience general uncertainty and anxiety related to COVID-19. The University Counseling Center has helpful information on coping with this anxiety available online, here.  Your Resident Director also continues to be a resource available to you. Contact information of your Resident Director and other HRE Support staff can be found online, here.

We encourage you to consider to modify your pick-up date to an alternate time or pursue an alternate option for retrieving your items. Pick up dates can be extended through May 31. Please email info@housing.utah.edu for more info.

Salt Lake City is currently on a Stay at Home order. Students are able to return to campus and retrieve their belongings under this order. However, we highly encourage you to select an alternate date to support physical distancing within our community. If you wish to schedule a new pick up date or pursue alternate options for retrieving your items, please email info@housing.utah.edu for assistance. The COVID-19 situation is quickly evolving. We will provide updated information prior to your pick-up date. You can also check the Utah Department of Health website for the most updated information.

Yes. Please email TJustesen@housing.utah.edu to arrange these details. In your email, please include your name, UID, room number, the name of the person picking up your belongings, and the date you would like them to pick them up.

Extended storage plans are currently under development. We will notify you as we have updates. If you wish to have HRE ship your belongings to you at your expense, please contact Todd Justesen at TJustesen@housing.utah.edu to explore this option.

As the COVID-19 situation continues to evolve, it is possible that HRE may need to clear buildings prior to your pick-up date. Depending on the state of items in your room, we may pack, ship, or store your belongings. If any of these actions need to be taken with your items, we will notify you of our process via email.

Yes; if you have a friend or family member you prefer to stay with during your self-isolation period, you are welcome to go there. If you choose to go off-campus, please report this in the HRE Self-Report Form before leaving.

Please fill out the HRE Self-Report Form immediatley. An HRE staff member will follow up with you as soon as possible and will arrange an isolated room for you to stay in. HRE will provide you with specific instructions for moving to your new space. Please restrict your exposure to other students and areas of campus while awaiting information on your room change.

HRE will work with the Utah State Health Department to determine when it is safe for a resident to end their self-isolation period. A member of the HRE staff will be in daily communication with all residents in isolation to remain updated on the status of symptoms and needs.

If you are concerned about travel by others and you would like to relocate, please contact your Resident Director to request to stay in an alternate room for 14 days. Contact your Resident Director via email or come to the HRE Office in Benchmark 822 to request a short-term relocation. Click here for a list of Resident Directors and their contact information.

Yes, all residents who need to self-isolate in their HRE space are eligible for meals to be delivered from University Dining Services. Residents do not need to have a meal plan to receive meals. Residents living in HRE off-campus properties can also receive delivered meals.

HRE is prioritizing the self-isolation spaces for current HRE residents.  We are not able to accommodate off-campus students.

Steps to cancel your housing contract:

1. Login to Housing U via your CIS account
2. Select the “Contract Termination” tab at the top of the page
3. Complete the termination form and indicate your move out date
4. Additional move out instructions will be provided to you based on your move out date

Refunds:

You are able to cancel your housing and meal plan without penalty. Your account will be prorated and credited based on the day you submit your cancellation request.

Meal plan information:

Flex Dollars—The flex dollars are part of the total cost of the meal plan and are not an additional service. When HRE processes the cancellation of the meal plan, the flex dollars will be zeroed out. Since we are in the middle of the semester, about half of the flex dollars should remain on the account. If you have used all o your flex dollars at this point in the semester, you will be charged for the over-use of flex dollars. This information can also be found on the Dining Rates Sheet, which is part of the contract, here.

Lassonde Dollars—Students will receive a proportional credit for their Lassonde Dollars.  This is calculated by taking the meal plan for the semester, dividing it by the number of days in the semester, then multiplying it by the number of days remaining in the semester after the person cancels or moves out.  If a student has not used their meal plan proportionally up through cancellation, they will not receive a credit for that amount.

When you cancel your housing contract, please update your address with any providers to your new mailing address. If needed, we can forward important personal documents if a forwarding address is provided. We are unable to forward packages. For questions about mail that has already been delivered, please contact your appropriate mailroom.

Please email Remy Smith, our Access Coordinator, at rsmith@housing.utah.edu to get steps on how to properly return your key.

Students should plan to move their cars from campus upon moving out of their residence hall room. If you are currently away from campus, canceled your contract, and selected a pick-up date to return to campus and collect your belongings, your vehicle can also remain on campus until this pick-up date. If you are canceling your contract and moving out of your space now, you should take your vehicle with you. All students are also able to cancel their parking permit via Commuter Services and can receive a pro-rated refund for the spring semester.

We encourage students to reach out directly to their Student Services Advisor, email studentservices@utahglobal.org, or reach out directly via pronto/cell phone (801-477-4281).