Coronavirus: FAQ

The University of Utah is actively monitoring the worldwide spread of the respiratory illness COVID-19. The University’s COVID-19 webpage is being updated regularly, and we encourage you to check it frequently for important updates. University of Utah Health also has a helpful webpage with FAQs, practical tips about how to protect yourself from COVID-19, and more.

Frequently Asked Questions


HRE and the University of Utah is working closely with local, state, and federal public health agencies to make informed decisions. HRE follows an escalated cleaning routine every flu season which includes focused disinfecting on high touchpoint areas such as flat surfaces and door handles. Our custodial team will continue to engage in this cleaning and disinfecting schedule for the remainder of the summer semester. HRE will arrange isolation spaces for those displaying symptoms of COVID-19.

It is not uncommon to experience general uncertainty and anxiety related to COVID-19. The University Counseling Center has helpful information on coping with this anxiety available online, here.  Your Resident Director also continues to be a resource available to you. Contact information of your Resident Director and other HRE Support staff can be found online, here.

  • Residents in any of these scenarios should complete the HRE Self-Report Form  to provide us with best contact information and to alert us to the situation 
  • HRE staff will follow up with the resident to make arrangements for an isolation space, relocation, meal delivery, and support.
  • You will remain in the room and should not leave the room 
  • HRE custodial staff will arrive to clean the bathroom inside the space, if applicable 
  • Please  complete the HRE Self-Report Form to provide us with best contact information and to request meal delivery 
  • HRE staff will be in contact with you on a daily basis 
  • You should contact class instructors to let them know about their need to quarantine

“Contact” is defined by the medical community as having been within 6 feet of a person who positively tested for COVID-19 for more than 15 minutes OR having been in physical contact with that person 

  • If this is true for your situation, please complete the HRE Self-Report Form to provide us with your best contact information and to alert us of your concern. An HRE staff member will follow-up with you to learn more 
  • If quarantine is necessary, HRE will arrange relocation to a separate isolation room for the quarantine period. HRE will provide meal delivery to you. 
  • You will need to contact your class instructors to let them know about your need to quarantine.
Testing Information

Beginning with spring semester testing, a saliva-based Thermo TaqCheck PCR COVID-19 test will be used. Test results will be delivered within approximately 24 – 48 hours via UMail.

The University of Utah and its lab affiliates have been approved to administer the saliva-based Thermo TaqCheck PCR test as a reputable way to identify COVID-19.

Test results will be emailed to students within approximately 24- 48 hours after their test. Results will be sent to a student’s UMail account. If you do not receive your results or have questions about receiving these, you can also email

  • The test results will be shared with HRE administrators for the purpose of isolating positive residents in isolation rooms and quarantining residents the person has been in contact with in their space.
  • All test results will be used only by personnel who are critical to the care of the resident and community.
  • After receiving a COVID-19 test on move-in day, residents must limit their contact with others until test results are back. 
    • If a positive result: You will be moved to an isolation space on campus until released by health professionals. Meal delivery and staff support will be available while isolating 
    • If a roommate tests positive: The student testing positive will likely be moved to an isolation space. The resident remaining in the room will need to quarantine in place.

A negative test means at the time you were tested, you had no virus detected at the level the test could detect. Two hours, two days, or two months later, you could be exposed and have a positive test. Thus, it is very important that you continue to follow good hand washing, proper face covering use, and social distancing AND if you start feeling sick, contact a healthcare provider so they can assess you and see if you need to be tested again.

Even if you are ill and have a negative test, it is best to stay away from others until all of your symptoms have gone away.

If you tested positive for COVID-19 within the past 90 days, you would not need to quarantine or get tested again for up to three months, as long as you do not develop symptoms again. During this time, you will still need to fill out the spring testing link each week to notify HRE staff of why you are not testing. If you develop symptoms again within three months of your first positive COVID-19 test, you may need to be tested again if there is no other cause identified for their symptoms.

More information can be found here:

If a resident begins to experience COVID-19 symptoms or believes to have been exposed to someone with COVID-19, the resident should complete the HRE Self-Report form and pursue a COVID-19 test. Symptomatic testing is available on campus for HRE residents. More information can be found on our COVID-19 homepage here.

Yes, the University of Utah strives to provide additional testing opportunities to students and staff. More information about testing opportunities will be posted here:

If a student is scheduling a COVID-19 testing appointment because they are symptomatic or have been in contact with someone who has tested positive, we ask ask that they submit their information through the Housing & Residential Education Self-Report Form and Campus Self-Report form.

For the spring 2021 weekly testing organized by the University, students WILL ALSO need to submit their test results to the campus.

Parents/guests are not able to be tested with the students at the pre-check in testing location.

U of U Health does not provide this service.  Please go to the state’s website.  We highly recommend that you call ahead to verify that you can be tested for this reason.

Intermountain Healthcare may provide this service at the Salt Lake Clinic Instacare located nearby the University of Utah Campus (389 South 900 East).

  • Those interested should call the Intermountain Healthcare COVID-19 hotline at 844-442-5224 no later than 4 days before their travel date to return to their home state for instructions and to order a test.
  • Test order turnaround time and results sharing may depend on current local testing demands.
COVID-19 Vaccine

There is no cost to you. If you have health insurance, your health insurance will be charged. If you do not have insurance, you will not be charged.

Many of the sites are on TRAX, you are able to utilize your student ID to ride mass transit at no additional cost. Salt Palace is the closest off-campus location and is on TRAX. The University of Utah has also created an on-campus vaccine clinic to support the campus community.

No, this information is not collected. You do not have to be a US citizen or resident to get the vaccine.

No, you need to remain at the location for 15 minutes under observation to ensure that you do not have a reaction to the vaccine.

At the location, there will be staff that will guide you through the process. There are many more questions and answers located at the Salt Lake County Health Department website.

Isolation and quarantine

Yes; if you have a friend or family member you prefer to stay with during your self-isolation period, you are welcome to go there. If you choose to go off-campus, please report this in the HRE Self-Report Form before leaving.

Please fill out the HRE Self-Report Form immediatley. An HRE staff member will follow up with you as soon as possible and will arrange an isolated room for you to stay in. HRE will provide you with specific instructions for moving to your new space. Please restrict your exposure to other students and areas of campus while awaiting information on your temporary room.

HRE will work with health professionals to determine when it is safe for a resident to end their self-isolation period. Generally a student who is positive will be in isolation for 10 days from the start of their symptoms and 24 hours after they no longer have a fever (without taking fever reducing medicine).   A member of the HRE staff will be in daily communication with all residents in isolation to remain updated on the status of symptoms and needs.

In HRE, all residents will be tested when arriving to campus. You will need to limit contact with others until your test results come back. You will still be able to obtain food from dining.

  • If your test result is positive, you will be relocated to an isolation space to isolate for 10-14 days.
  • If your test result is negative, there is no need to quarantine after receiving your negative results.

Yes, all residents who need to self-isolate in their HRE space are eligible for meals to be delivered from University Dining Services. Residents do not need to have a meal plan to receive meals. Residents living in HRE off-campus properties can also receive delivered meals.

HRE is prioritizing the self-isolation spaces for current HRE residents.  We are not able to accommodate off-campus students.

Please fill out the HRE Self-Report Form immediately. An HRE staff member will follow up with you as soon as possible and will talk with you about what your contact looked like and whether you need to go into a quarantine space. If so, HRE will provide you with specific instructions for moving to your new space. Please restrict your exposure to other students and areas of campus while awaiting information on your temporary room change.

If a roommate tests positive for COVID-19, they would be temporarily moved to an isolation room.  The remaining residents in the room/suite/or apartment would need to quarantine in place.  This would include filling out the HRE Self-Report Form.  HRE Staff would be in contact with you to support you while you quarantine.  This quarantine would be for 14 days from the last contact with the person.

PolicY Updates

Residents should wear a face covering anytime they are outside of their room/apartment. This includes but is not limited to:

  • Walking in the hallways of the building
  • Accessing laundry rooms
  • While using common room areas
  • While using any amenities in the PHC, Kahlert Village, Lassonde Studios, or MHC
  • A guest or visitor is defined as any person who is not contractually living in the space. Residents are prohibited from hosting guests/visitors in their space unless the guest is actively helping them move in or out. Guests include residents of other buildings/rooms, non-resident students, and any other individual. 
  • Residents may host residents from other buildings in lounge and common room areas. All guests should always be escorted by a resident of the building when accessing a common room area. We ask residents to be mindful of the risks of bringing others into the residential community by limiting the number of residents in lounges or study rooms, signage will denote the maximum occupancy of the space.
  • No overnight guests are permitted for the 2020-2021 academic year.
  • Campus dining locations will operate on to-go service
  • In-person dining seating will be physically distanced 
  • Dining Services will also offer a new mobile app system, Boost Mobile, that allows students to order meals ahead of time for pick up or delivery at a variety of campus dining locations. More information can be found on the Using Your Meal Plan webpage.
  • The health and well-being of our community is our top priority. Resident engagement will primarily be delivered virtually, at least for the spring. If in person engagement will take place, residents will need to wear face coverings and maintain 6 ft physical distance. 
  • Resident Advisors and other housing staff members will continue to support residential community building and learning. Virtual and physically distant engagement opportunities will support student learning with 3 learning goals: culture of belonging, collegiate success, and personal development.

Residents can cancel their spring 2021 housing contract in Housing U in CIS. Visit our Terminating Your Contract page for more information on how to submit a cancellation and about termination fees.

The HRE accounting team will notify University Income Accounting about your contract cancellation. If you previously signed up for a payment plan, University Incoming Accounting will re-balance your payment plan based on no longer living on campus. The new balance will be reflected in your remaining tuition payments. 

Utah Global

We encourage students to reach out directly to their Student Services Advisor, email, or reach out directly via pronto/cell phone (801-477-4281).

The University’s COVID-19 webpage is being updated regularly, and we encourage you to check it frequently for important University-wide updates.

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