Coronavirus: FAQ

The University of Utah is actively monitoring the worldwide spread of the respiratory illness COVID-19. The University’s COVID-19 webpage is being updated regularly, and we encourage you to check it frequently for important updates. University of Utah Health also has a helpful webpage with FAQs, practical tips about how to protect yourself from COVID-19, and more.

Frequently Asked Questions

General

HRE and the University of Utah is working closely with local, state, and federal public health agencies to make informed decisions. HRE follows an escalated cleaning routine every flu season which includes focused disinfecting on high touchpoint areas such as flat surfaces and door handles. Our custodial team will continue to engage in this cleaning and disinfecting schedule for the remainder of the summer semester. HRE will arrange isolation spaces for those displaying symptoms of COVID-19.

It is not uncommon to experience general uncertainty and anxiety related to COVID-19. The University Counseling Center has helpful information on coping with this anxiety available online, here.  Your Resident Director also continues to be a resource available to you. Contact information of your Resident Director and other HRE Support staff can be found online, here.

  • Residents in any of these scenarios should complete the U of U Campus Self-Report Form to provide us with the best contact information and to alert us to the situation.
  • HRE staff will follow up with the resident to make arrangements for an isolation space, relocation, meal delivery, and support.
  • You will remain in the room and should not leave the room 
  • HRE custodial staff will arrive to clean the bathroom inside the space, if applicable 
  • Please  complete the U of U Campus Self-Report Form to provide us with the best contact information and to request meal delivery 
  • HRE staff will be in contact with you on a daily basis 
  • You should contact class instructors to let them know about their need to quarantine
  • Students who become exposed to COVID-19 and have received a COVID-19 vaccination may not be required to isolate, though we would ask them to actively monitor for symptoms and alert HRE if they develop

“Contact” is defined by the medical community as having been within 6 feet of a person who positively tested for COVID-19 for more than 15 minutes OR having been in physical contact with that person 

  • If this is true for your situation, please complete the U of U Campus Self-Report Form to provide us with your best contact information and to alert us of your concern. An HRE staff member will follow up with you to learn more.
  • If quarantine is necessary, HRE will arrange relocation to a separate isolation room for the quarantine period. HRE will provide meal delivery to you. 
  • You will need to contact your class instructors to let them know about your need to quarantine.
  • Students who become exposed to COVID-19 and have received a COVID-19 vaccination may not be required to isolate, though we would ask them to actively monitor for symptoms and alert HRE if they develop.
Testing Information

A saliva-based Thermo TaqCheck PCR COVID-19 test will be used. Test results will be delivered within approximately 24 – 48 hours via UMail.

The University of Utah and its lab affiliates have been approved to administer the saliva-based Thermo TaqCheck PCR test as a reputable way to identify COVID-19.

Test results will be emailed to students within approximately 24- 48 hours after their test. Results will be sent to a student’s UMail account. If you do not receive your results or have questions about receiving these, you can also email campuscovidtesting@utah.edu.

  • The test results will be shared with HRE administrators for the purpose of isolating positive residents in isolation rooms and quarantining residents the person has been in contact with in their space.
  • All test results will be used only by personnel who are critical to the care of the resident and community.
  • After receiving a COVID-19 test on move-in day, residents must limit their contact with others until test results are back. 
    • If a positive result: You will be moved to an isolation space on campus until released by health professionals. Meal delivery and staff support will be available while isolating 
    • If a roommate tests positive: The student testing positive will likely be moved to an isolation space. The resident remaining in the room may need to quarantine in place. 
      • Students who become exposed to COVID-19 and have received a COVID-19 vaccination may not be required to isolate, though we would ask them to actively monitor for symptoms and alert HRE if they develop.

A negative test means at the time you were tested, you had no virus detected at the level the test could detect. Two hours, two days, or two months later, you could be exposed and have a positive test. Thus, it is very important that you continue to follow good hand washing, proper face covering use, and social distancing AND if you start feeling sick, contact a healthcare provider so they can assess you and see if you need to be tested again.

Even if you are ill and have a negative test, it is best to stay away from others until all of your symptoms have gone away.

The University of Utah offers free asymptomatic and symptomatic testing on site, and all students are encouraged to use this service. If you tested positive for COVID-19 within the past 90 days, you would not need to quarantine or get tested again for up to three months, as long as you do not develop symptoms again. If you develop symptoms again within three months of your first positive COVID-19 test, you may need to be tested again if there is no other cause identified for their symptoms.

More information can be found here: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html

If a resident begins to experience COVID-19 symptoms or believes to have been exposed to someone with COVID-19, the resident should complete the U of U Campus Self-Report form and pursue a COVID-19 test. Symptomatic testing is available on campus for HRE residents. More information can be found on our COVID-19 homepage here.

Yes, the University of Utah strives to provide additional testing opportunities to students and staff. More information about testing opportunities will be posted here: https://alert.utah.edu/covid/

If a student is scheduling a COVID-19 testing appointment because they are symptomatic or have been in contact with someone who has tested positive, we ask ask that they submit their information through the Campus Self-Report form.

Parents/guests are not able to be tested with the students at the pre-check in testing location.

U of U Health does not provide this service.  Please go to the state’s website.  We highly recommend that you call ahead to verify that you can be tested for this reason.  https://coronavirus.utah.gov/testing-locations/.

Intermountain Healthcare may provide this service at the Salt Lake Clinic Instacare located nearby the University of Utah Campus (389 South 900 East).

  • Those interested should call the Intermountain Healthcare COVID-19 hotline at 844-442-5224 no later than 4 days before their travel date to return to their home state for instructions and to order a test.
  • Test order turnaround time and results sharing may depend on current local testing demands.
COVID-19 Vaccine

There is no cost to you. If you have health insurance, your health insurance will be charged. If you do not have insurance, you will not be charged.

Many of the sites are on TRAX, you are able to utilize your student ID to ride mass transit at no additional cost. Salt Palace is the closest off-campus location and is on TRAX. The University of Utah has also created an on-campus vaccine clinic to support the campus community.

No, this information is not collected. You do not have to be a US citizen or resident to get the vaccine.

No, you need to remain at the location for 15 minutes under observation to ensure that you do not have a reaction to the vaccine.

At the location, there will be staff that will guide you through the process. There are many more questions and answers located at the Salt Lake County Health Department website.

Isolation and quarantine

Yes; if you have a friend or family member you prefer to stay with during your self-isolation period, you are welcome to go there. If you choose to go off-campus, please report this in the U of U Campus Self-Report Form before leaving.

Please fill out the U of U Campus Self-Report Form immediately. An HRE staff member will follow up with you as soon as possible and will arrange an isolated room for you to stay in. HRE will provide you with specific instructions for moving to your new space. Please restrict your exposure to other students and areas of campus while awaiting information on your temporary room.

HRE will work with health professionals to determine when it is safe for a resident to end their self-isolation period. Generally a student who is positive will be in isolation for 10 days from the start of their symptoms and 24 hours after they no longer have a fever (without taking fever reducing medicine).  A member of the HRE staff will be in daily communication with all residents in isolation to remain updated on the status of symptoms and needs.

In HRE, all residents will be tested when arriving to campus. You will need to limit contact with others until your test results come back. You will still be able to obtain food from dining.

  • If your test result is positive, you will be relocated to an isolation space to isolate for 10-14 days.
  • If your test result is negative, there is no need to quarantine after receiving your negative results.

Yes, all residents who need to self-isolate in their HRE space are eligible for meals to be delivered from University Dining Services. Residents do not need to have a meal plan to receive meals. Residents living in HRE off-campus properties can also receive delivered meals.

HRE is prioritizing the self-isolation spaces for current HRE residents.  We are not able to accommodate off-campus students.

  • Please fill out the U of U Campus Self-Report Form immediately. An HRE staff member will follow up with you as soon as possible and will talk with you about what your contact looked like and whether you need to go into a quarantine space. If so, HRE will provide you with specific instructions for moving to your new space.
  • Please restrict your exposure to other students and areas of campus while awaiting information on your temporary room change.
  • Individuals who have received the COVID-19 vaccine and have been in contact with someone who has tested positive may not need to quarantine or isolate. Individuals should fill out the report form and actively monitor for symptoms.
  • If a roommate tests positive for COVID-19, they would be temporarily moved to an isolation room.
  • The remaining residents in the room/suite/or apartment may need to quarantine in place.  This would include filling out the U of U Campus Self-Report Form.  HRE Staff would be in contact with you to support you while you quarantine. This quarantine would be for 14 days from the last contact with the person.
  • Individuals who have received the COVID-19 vaccine and have been in contact with someone who has tested positive may not need to quarantine or isolate. Individuals should fill out the report form and actively monitor for symptoms.
PolicY Updates

Mask-wearing continues to be an effective means of preventing infection for both vaccinated and unvaccinated individuals. We also encourage vaccinated individuals to follow CDC guidance regarding face coverings, which now recommends the use of face coverings for both vaccinated and unvaccinated individuals.

That said, University policy does not require face coverings to be worn on campus. See below for the University of Utah's face covering and vaccine recommendations.

University Announcement

As of June 15, 2021, HRE allows overnight guests in residential spaces. Overnight guests must be approved by all room-, suite-, or apartment-mates prior to their arrival to campus. Once all have approved of your guest, you must also register your guest in Housing U before 9 p.m. on the evening of their stay. Our full overnight guest policy can be found below, and step-by-step instructions for registering your guest can be found on our Guest Registration webpage.

  • Campus dining locations will operate in person and as a to-go service.
  • In-person dining seating will be available.
  • Dining Services also offers a new mobile app system, Boost Mobile, that allows students to order meals ahead of time for pick up or delivery at a variety of campus dining locations. More information can be found on the Using Your Meal Plan webpage.
  • The health and well-being of our community is our top priority.
  • Resident Advisors and other housing staff members will continue to support residential community building and learning. Engagement opportunities offered in-person and virtually will support student learning with 3 learning goals: culture of belonging, collegiate success, and personal development.
Cancellations

Residents can cancel their housing contract in Housing U in CIS. Visit our Terminating Your Contract page for more information on how to submit a cancellation and about termination fees.

The HRE accounting team will notify University Income Accounting about your contract cancellation. If you previously signed up for a payment plan, University Incoming Accounting will re-balance your payment plan based on no longer living on campus. The new balance will be reflected in your remaining tuition payments. 

Utah Global

We encourage students to reach out directly to their Student Services Advisor, email studentservices@utahglobal.org, or reach out directly via pronto/cell phone (801-477-4281).

The University’s COVID-19 webpage is being updated regularly, and we encourage you to check it frequently for important University-wide updates.

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