The University of Utah is actively monitoring the worldwide spread of the respiratory illness COVID-19. The University’s COVID-19 webpage is being updated regularly, and we encourage you to check it frequently for important updates. University of Utah Health also has a helpful webpage with FAQs, practical tips about how to protect yourself from COVID-19, and more.
HRE Quarantine & Isolation Information
Housing & Residential Education understands that being asked to quarantine or self isolate due to: 1) coming in contact with someone who has tested positive for COVID-19, 2) developing COVID-19 symptoms, or 3) testing positive yourself can cause feelings of uncertainty and frustration. We want you to know that those feelings are valid, and that we are here to support you through the process. This page will ensure you have all of the information about next steps for the isolation and quarantine processes. If you have any questions, don't hesitate to reach out to your HRE support staff member.
Before you go...pack your Go-Bag!
- Face coverings
- Clothes (14 days worth)
- Toiletries (toothbrush, toothpaste, soap, shampoo/conditioner, skincare items, etc.)
- Medication (vitamins, daily meds, etc.)
- All school supplies (textbooks, computer/laptop, iPad, chargers for all devices)
- Extra food, snacks, and water
- Extra blankets and pillows
- Items to stay occupied (Books, cards, games, coloring books, etc.)
- Other items you will need while in quarantine or isolation
Here for U
U of U staff will be checking in
- A U of U staff member will be checking in on you on a regular basis via phone. They will introduce themselves and will be your contact during your time in quarantine. They will ask about your symptoms and check in about how you are doing. If you have any questions or needs, please let them know. They are here to support you.
- If you have not heard from anyone, please contact the HRE office and let us know. Our contact information is below:
- Phone: 801-587-2002
- Email: firstname.lastname@example.org
Symptomatic & Exposed Testing Information
Symptomatic & Exposed Testing Information Beginning January 11
- Public Health recommends you get tested after 5-7 days from the exposure date. If you have any symptoms you should get tested immediately. Even mild symptoms can indicate infection. Common symptoms include: cough, fever, runny nose, muscle aches, sore throat, headache, fatigue, loss of taste or smell, diarrhea, stomach ache, or other flu like symptoms.
- You can call the UU COVID Health hotline at 801-587-0712 to seek a referral to testing. There is an auto-recording when you call. You need to wait after the recording to get the options to talk with a person. You will want to let them know that you are a U of U student and wish to be tested at the Officer’s Club, 150 Fort Douglas Boulevard. Symptomatic testing is on the East side of the building, facing Fort Douglas Boulevard, not the entrance facing the parking lot.
Staying at the University Guest House
- 110 Fort Douglas Boulevard, Salt Lake City, UT 84113
- If you have a U of U parking pass, you will need to park in the Chapel Glen parking lot, just to the east of the front entrance to the Guest House, after you unload.
- If you do not have a U of U parking pass, please notify the HRE staff member who has been in contact with you.
- You will not receive housekeeping service.
- We will do towel exchanges between 12 -1 p.m. Place dirty towels in bag you received on arrival and leave outside your room.
- Contact the Front Desk (801-587-1015) for additional needs such as toilet paper or facial tissues.
- Food Delivery
- HRE – Meals need to be brought into rooms upon delivery. Any items left out will be removed during garbage pickup.
- Please instruct all food delivery services to deliver directly to your hotel room.
- We will pick up between 12 - 1 p.m. & 8 - 9 p.m. daily.
- Use meal bags for garbage.
- Do not place any garbage in hallway other than designated times.
- Garbage must be removed daily to avoid unpleasant odor and unsanitary conditions. Keeping trash in your room attracts bugs and rodents.
- Window screens
- All hotel furnishings must remain in place including window screens. Damages or excessive cleaning required may incur additional fees.
What about my in-person classes?
- Please contact your instructors to let them know you are in quarantine or isolation. Instructors have been asked to be flexible with students who are unable to attend class due to required quarantines or isolation periods.
How to order your meals (for students in on-campus isolation and quarantine):
- Housing & Residential Education will deliver meals to you.
- To order meals, please use the link below to order by 4 p.m. for the following day's meals.
- Meals are delivered to outside your door.
- Lunch is delivered by 12:30 p.m. and dinner by 6:30 p.m.
- If your meal is not delivered by this time or they are not in alignment with your dining needs, please call 801-213-0688 and leave a message.
- Outside vendor meal deliveries (DoorDash, Uber Eats, Boost Mobile, etc.)
- You can order from a food delivery location if you are staying at the University of Utah Guest House. They will need to deliver it to your door. The desk is not able to accept it.
- Friends and family members are also able to deliver food to you at the University of Utah Guest House. They will need to deliver it to your door. The desk is not able to accept it.
Being in quarantine or isolation can be difficult, and we hope you speak openly with your daily check-in person or the HRE COVID-19 manager that placed you in quarantine or isolation. There are also resources on the University of Utah campus that can assist you:
University Counseling Center - https://counselingcenter.utah.edu/
Women’s Resource Center - https://womenscenter.utah.edu/
Housing & Residential Education Staff https://housing.utah.edu/about-us/staff-directory/
The Office of the Dean of Students - https://deanofstudents.utah.edu/
If you are looking for activities to do while in quarantine or isolation, you can speak to your daily contact person about receiving an activities kit that is provided by the Bennion Center, you can access online exercise classes from the Student Life Center, or you can access thousands of online books through the Marriott Library.
We are here to help you and hope you ask us so we can meet your needs.
When Can I leave?
When you went into isolation or quarantine, the HRE COVID-19 manager who was working with you sent you an email. This email has the date that you can leave quarantine or isolation.
Things that impact your release date:
- If you test positive, it is critical to contact your HRE COVID-19 manager as soon as you get your test results as a positive test result impacts your day of release as well as others who may need to quarantine.
- If you have symptoms and still have a fever within 24-hours of your departure.
The person who is contacting you daily will help to relay information to the HRE COVID-19 manager to ensure we understand the situation to finalize your date of departure.
Not Feeling Well?
Need additional drinks, lozenges, or Tylenol? Contact your Resident Outreach staff member and they can bring some to you.
In need of medical support?
The University of Utah Health Urgent Care virtual visit information can be found here. You may also call 801-213-8669.
Access to emergency funds
The University does support emergency funding for students. If this is a need due to quarantine and not being able to work other positions, you can apply here.
Mail & PAckages
If your package is associated with a class or is medical in nature, your Resident Outreach staff person can bring it to you.
For other items, you can email a friend, giving them permission to obtain the package or mail from the mailroom and to bring it to you. Your friend would need to show your email giving them permission.
Friends will not be able to access buildings where they do not live to deliver items there, such as Kahlert Village or Sage Point, but friends can go to the Guest House and leave it outside of the door.
- These are the expectations for quarantine and isolation:
- You are not to leave your quarantine/isolation space this includes opening your door to talk with others in the hall, walking the hall, foyer, or going to the front desk. You are allowed to leave to attend medical office appointments or in the case of emergency. Please wear a mask if you need to go to a medical appointment.
- Failure to complete your quarantine/isolation as outlined could result in violations of student code/ HRE policies including threatening the safety of the community. Violations are subject to more severe sanctions including probation and eviction from Housing & Residential Education. Residents who repeatedly or deliberately violate may also be referred to the Office of the Dean of Students for further review.
We have shared responsibility to each other in following the CDC guidance therefore you are expected to follow the expectations outlined here and those given to you by Housing and Residential Education staff.
Furthermore, HRE staff are the only officials able to release you from isolation/quarantine. If you have any questions related to your release, please contact your HRE support staff member.