Getting Connected

Getting Connected


Internet

Wireless Network Access

Housing & Residential Education (HRE) residents have wireless access for their laptops, tablets, and phones  through UConnect, the University’s encrypted wireless network. UConnect provides unlimited bandwidth access via University of Utah IP space.This can be done by visiting https://onboard.utah.edu and following the steps provided.

Note: Personal wireless networks (access points) will not be allowed in HRE rooms and apartments due to possible interference.

Other Network Devices

HRE residents may use a game console (Xbox, PlayStation, Wii, etc.) or other entertainment device (Apple TV, Roku, TiVo, etc.) on the campus wireless network, ULink .

To register your wireless gaming device:

Visit https://onboard.utah.edu. Log in with your uNID and CIS password, then follow the steps provided. You will be prompted to create a unique password for your device to connect to Ulink. Do not use the same password you use for your uNID and CIS. Do not share this password with other students, staff or faculty.

If you experience any problems, please contact the Campus Help Desk at 801-581-4000, option 1.

Note: Personal wireless networks (access points) will not be allowed in HRE rooms and apartments due to interference with the campus wireless network and security concerns.

To learn more about how to be a good WiFi citizen, read up on the following tips: WiFi Flyer 1 and WiFi Flyer 2.

Wired Network Access

Each HRE resident is allowed to have one port active in their bedroom for use with a computer. One additional port may be activated in a living area for a second network device. To request an additional port to be activated, call the Campus Help Desk at 801-581-4000, option 1.

All residents of HRE must comply with Network Acceptable Use Policies.

Internet & Connection Support

UTV supports residents when something is not working quite right.  You can call in a ticket by dialing 801-581-4000.

The Campus Help Desk is available for students, faculty, staff, and visitors to do the following:

  • Report network issues, including wireless
  • Report phone issues
  • Request assistance troubleshooting

By Phone: (801) 581-4000, option 1 (24/7 support)
By E-Mail: helpdesk@utah.edu (business hours only)

Please include your uNID and contact information, including a phone number.

Note: Users can reset their passwords at any time through Campus Information Services. If you still need help, Campus Help Desk agents can reset passwords during business hours.

Optional Streaming service

Cable or TV streaming service is not a part of a resident’s housing bill. However, students can sign up for in-room television streaming provided by Xfinity as an optional service. Cable television is still available to all residents in common areas and lounges. Click Here to learn more about what Xfinity has to offer, and Click Here to sign up for in-room streaming services.