Maintenance Requests

The HRE work request system is designed to give residents a direct line of communication with Facilities maintenance and custodial staff. Submitting a work request online is the best way to let our staff know that there is a problem that needs to be addressed in your room, apartment/suite, or building. Work requests go directly to our maintenance and custodial supervisors desks, where they are collected throughout the day.

You do not have to be home to have work done in your area. When you submit a work request, you authorize Facilities staff to enter your room or suite/apartment to do work. Due to our work load, we are not able to schedule appointments. Our staff will leave a door hanger alerting you of our entry to perform the work you requested. You can also check the status of your work request online to see if it has been completed.

Internet/Wi-Fi Issues

If you are having issues with your wired Internet, or Wi-Fi connections issues, please contact the Campus Help Desk at 801-581-4000. You may also check the Help Desk website or email helpdesk@utah.edu for less urgent issues.

Laundry Issues

The laundry machines in all on-campus housing facilities were recently replaced with new machines. Should you observe any laundry machine working improperly or not at all, please report the issue as soon as possible. Here’s how: Download the CSC ServiceWorks Service Request App by visiting the App Store on your cell phone (available on iPhone, Android, Samsung, or other Smartphone), and type in CSC. Once you have downloaded the app, scan the barcode on the machine license plate using the app (or type in the license plate number of the machine). This will create a service request, which you can customize by choosing from a list of common service options (I.E. full of water, door latch broken, etc.) or you can type something in. If you don’t have access to a Smartphone, please work with your Resident Advisor to submit the maintenance request.

Work Order Priorities

Our Facilities staff strives to complete work requests in a timely manner. However, we do prioritize work requests when necessary. For example, malfunctioning heat or air conditioning will take priority over smaller items, such as a broken dresser drawer. Health and safety issues always take priority. If you enter a request stating that your door or window will not lock, we will consider that a safety issue. If you enter a request stating that your toilet will not flush or your shower will not drain, we will consider that a health issue.

Emergencies

If you witness a fire, a threat to yourself, someone else, or other extreme event, please call 9-1-1.

If there is an urgent maintenance request, please call your information desk:

Peterson Heritage Center: 801-587-2000

Marriott Honors Community: 801-587-8444

Lassonde Studios: 801-213-8700

Submit Maintenance Request